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FAQ
Find the answers to your most feequently asked questions!
What sizes do Fluffzy slippers come in?
The special design makes it so that they're one-size, but we have different variants for extra comfort. If you have specific questions, feel free to reach out to us for help.
Do you offer free shipping?
Yes, we offer free worldwide shipping on all orders. No minimum purchase is required.
What material are they made of?
They're made from flannel for extra warmth & coziness.
How long will it take to get my orders?
Most orders are processed within 1-2 business days. For specific shipping times based on your location, please refer to our Shipping Policy. You’ll also receive a tracking number once your order ships.
Can I return or exchange my slippers if they don’t fit?
Yes! We accept returns and exchanges within 30 days of receiving your order. The slippers must be unused and in their original packaging. For more details, please see our Return Policy or contact us directly.
How can I track my order?
You’ll receive a tracking number via email once your order has been shipped. You can use this number to track your order’s delivery status.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, PayPal, and other secure options. For a full list of accepted payment methods, you can check the checkout page or contact us for more information.
How can I contact customer support?
Our customer service team is available from 12 PM to 10 PM CET. You can reach us via email at info@fluffzy.com or through the live chat on our website.