About us

Q: Do you offer free shipping?

Yes, we offer free worldwide shipping on all orders. No minimum purchase is required.

Q: How long will it take to get my orders?

Most orders are processed within 1-2 business days . For specific shipping times based on your location, please refer to our Shipping Policy . You’ll also receive a tracking number once your order ships.

Q: Can I return or exchange my slippers if they don’t fit?

Yes! We accept returns and exchanges within 30 days of receiving your order. The slippers must be unused and in their original packaging. For more details, please see our Return Policy or contact us directly.

Q: How can I track my order?

You’ll receive a tracking number via email once your order has been shipped. You can use this number to track your order’s delivery status.

Q: How can I contact customer support?

Our customer service team is available from 12 PM to 10 PM CET . You can reach us via email at info@fluffzy.com or through the live chat on our website.

Welcome to Fluffzy!

At Fluffzy, we believe your home is more than just a place to live – it's a sanctuary of comfort, warmth, and happiness. Our mission is to help you embrace that cozy feeling from the ground up, with our collection of adorable, Kawaii-inspired slippers designed to bring joy to every step you take.

How Did We Get Here?

It all started with a simple yet powerful idea: comfort should always be cute. We noticed that most slippers out there were either too plain or didn’t bring the cozy comfort we crave at home. That’s when Fluffzy was born – a brand dedicated to creating the softest, most stylish slippers inspired by the playful charm of Japanese Kawaii culture.

What Makes Us Unique?

At Fluffzy, we don’t just make slippers, we create moments of happiness and comfort with every pair. Our slippers aren’t just cute – they’re crafted from high-quality, durable materials that make lounging around your home feel like a dream. Whether you're starting your morning or winding down after a long day, Fluffzy slippers are here to wrap your feet in pure bliss.

We’re also passionate about delivering more than just a product. We provide an exceptional shopping experience with free worldwide shipping, outstanding customer service, and a promise of quality that you can trust. Plus, with frequent promotions and discounts, we make sure your feet and your wallet stay happy!

Fluffzy is All About You!

Our story is really about you. Whether you're looking to add a touch of cuteness to your daily routine or searching for the perfect gift for someone special, we’re here to help you discover that extra bit of joy and comfort.

Ready to step into a world of softness, style, and fun? Let Fluffzy be your guide to cozy living, one adorable pair of slippers at a time!

FAQ

Find the answers to your most feequently asked questions!

What sizes do Fluffzy slippers come in?

The special design makes it so that they're one-size, but we have different variants for extra comfort. If you have specific questions, feel free to reach out to us for help.

Do you offer free shipping?

Yes, we offer free worldwide shipping on all orders. No minimum purchase is required.

What material are they made of?

They're made from flannel for extra warmth & coziness.

How long will it take to get my orders?

Most orders are processed within 1-2 business days. For specific shipping times based on your location, please refer to our Shipping Policy. You’ll also receive a tracking number once your order ships.

Can I return or exchange my slippers if they don’t fit?

Yes! We accept returns and exchanges within 30 days of receiving your order. The slippers must be unused and in their original packaging. For more details, please see our Return Policy or contact us directly.

How can I track my order?

You’ll receive a tracking number via email once your order has been shipped. You can use this number to track your order’s delivery status.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, PayPal, and other secure options. For a full list of accepted payment methods, you can check the checkout page or contact us for more information.

How can I contact customer support?

Our customer service team is available from 12 PM to 10 PM CET. You can reach us via email at info@fluffzy.com or through the live chat on our website.

Our customer support is available Monday to Sunday: 24/7